Frequently Asked Questions
Everything you need to know about your hydration style.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your gear sooner.
What is your return policy?
We offer a 30-day return policy for all unused products in their original packaging. Please note that personalized items and final sale products are not eligible for return.
Are HydroJug products BPA-free?
Yes, all our bottles and sleeves are made from high-quality, BPA-free materials to ensure your water stays clean and safe while you stay stylish.
How should I clean my HydroJug and Pro Sleeve?
We recommend hand washing your HydroJug with warm, soapy water. Pro Sleeves are machine washable on a cold, gentle cycle; simply air dry to maintain the fabric quality.
Do you offer international shipping?
Currently, we ship to a select list of international countries. Shipping rates and delivery times vary by location and are calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Afterpay and Sezzle.